---
title: "Support · Kid Secure Games"
description: "Help with any Kid Secure Games app: restoring a purchase, refunds, the work saved on your device, and reporting a bug. I read every email myself."
canonical: "https://kidsecuregames.com/support"
last_updated: "2026-10-21"
---
# One person answers.

support

No tickets and no bots. Email me and I'll usually get back to you within two days.

common

## Before you write.

These are the questions people actually email me about. If yours isn't here, send it anyway.

**I paid, but the app still asks me to pay. What now?**

Open the app, go to the unlock screen and tap Restore purchases. Make sure you're signed in to the same App Store account that paid. The purchase belongs to that account, so it comes back on any device you sign in to, including a new phone. If the restore finds nothing, email me the receipt from the store and I'll sort it out.

**I bought it on one device. Do I pay again on another?**

No. One purchase covers every device on your account, and Family Sharing is on, so your family gets it too. On the other device, just tap Restore purchases.

**How do I get a refund?**

Refunds go through Apple: use reportaproblem.apple.com. I never see your payment details, so I can't issue the refund myself.

**I lost my charts, routines, films or drawings.**

Everything you make lives on your device, because the apps have no server to keep a copy. Deleting the app deletes what's inside it, and restoring your purchase brings back the unlock but not your work. If the app can export (a PDF, an image, a video), that export is your backup.

**Is anything about my child sent anywhere?**

No. The apps work offline, with no account, no analytics and no third-party code. The one that goes online, Rueda, sends a new word your kid invents to its judge, and nothing about who typed it; you can switch that off in its Grown ups screen. The privacy policy has the details.

**The app is in the wrong language.**

The apps follow your device's language where they can. The ones with a language picker keep it in their own settings, usually in the parent area. If you change the language in iOS Settings, the app switches the next time it opens.

**Something's broken. What do you need from me?**

The app's name, your device (iPhone 15, iPad Air and so on), the iOS version, and what you did right before it went wrong. A screenshot or screen recording helps a lot. Send it to the email above.

by app

## Help with one app.

Each app's page has its own questions, plus what's free and what the unlock adds.

## Who you're writing to

Kid Secure Games is just me, a dad in Vancouver building apps my own kids use. Your email comes straight to me, not to a queue.

Kid Secure Games, 316 Software Inc., Maple Ridge, British Columbia, Canada. [info@kidsecuregames.com](mailto:info@kidsecuregames.com)

The terms of use are in section 7 of the [privacy policy](https://kidsecuregames.com/privacy#terms).

---

Page: https://kidsecuregames.com/support
The whole studio for agents: https://kidsecuregames.com/llms.txt